About Us:

We are a trusted provider of residential plumbing, electrical, and HVAC services, committed to delivering exceptional customer experiences and high-quality workmanship. Our team is growing, and we’re looking for a Full-Time Customer Service Representative who thrives in a fast-paced, customer-focused environment.

Position Summary:

The Customer Service Representative (CSR) is the first point of contact for our customers. This role is responsible for answering incoming service calls, scheduling appointments, and ensuring every customer receives a professional, friendly, and efficient experience from start to finish. The ideal candidate is a great team player, detail-oriented, empathetic, and enjoys helping customers solve problems in their homes.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally.
• Listen carefully to customer needs and schedule appropriate service appointments.
• Provide information about our plumbing, electrical, and HVAC services.
• Communicate clearly and effectively with customers, technicians, co-workers, and management.
• Maintain accurate records in the customer management system, ServiceTitan.
• Make outbound calls to confirm appointments and schedule service.
• Follow up with customers after service to ensure satisfaction and gather feedback.
• Handle customer concerns with patience and professionalism, escalating as needed.
• Support the team with administrative tasks such as data entry, invoice review, and follow-up calls.
• Contribute to a positive and supportive office environment focused on teamwork and customer care.

Qualifications:

• Previous customer service experience; home services or dispatch experience preferred.
• Strong communication and active listening skills.
• Ability to multitask and stay organized in a busy environment.
• Comfortable using dispatch or CRM software and Microsoft Office Suite.
• Positive, professional attitude with a focus on customer satisfaction.
• Reliable and punctual with a strong work ethic.
• Availability to work a full-time, 40-hour schedule Monday through Friday.

Preferred Experience:

• Experience in residential service industries such as plumbing, electrical, or HVAC.
• Familiarity with ServiceTitan or similar scheduling software.
• Basic understanding of residential home service terminology.

What We Offer:

• Company-paid health, dental, and vision insurance—no premium cost to the employee!
• Company-paid short-term disability and life insurance.
• 401(k) retirement plan with company contributions.
• Consistent full-time schedule: 40 hours per week, Monday–Friday.

Join our team and become the voice of our company—helping customers solve problems, one call at a time!